Happy Valentines Day - NOT!

The evening started out fine. We were really busy with customers. The other two box office employees were going too slow and the line was getting worse. So I ended up selling tickets to help the lines go down. People seemed really nice at first, then it began. The movie was Step Up 2: The Streets. It was selling fast and then the teens arrived. We told them they wouldn't sit together, they couldn't get refunds, and they agreed. Now the party begins....

The first people to complain were a white couple. The man stood in the background while the lady went off on me. She wanted to know why if they bought their tickets at 1pm, they couldn't find good seats together. Of course she arrived for the sold out movie 5 minutes late. Hummmmm, I wonder why? She told me that we shouldn't sell tickets to a movie if the seats are not there. I explained that the seat are there, just not together. She wanted a refund and I said okay. She continued to complain loudly and asked why we sold tickets to the movie if the seats aren't there. I explained to her that the theater is general seating, you know, first come first seating, and maybe she shouldn't have been late. This pissed her off pretty good.

Then the teens come out and said they wanted refunds. I told them to hang on. I gave the lady her refund. I then told the teens they would have to get a readmit ticket unless an adult came in for them. The teens then decided to get loud and start cussing. I told them to hush and asked if they could call someone to come in. The lady then butted in and said she would get them a refund. I told her she couldn't and I wouldn't get her their refunds. I said you are done here and need to leave. She then wanted to see the written policy on refunds. My complex manager was nearby so I hollered at him to assist me. He then told the lady the same thing I did. She got loud and he yelled at her that it didn't concern her and she should but out. I was so happy he said it to her. I wished I could. Then another manager came out and said she found two seats together for them. The lady then turned and started for the theater. I stopped her and told her she needed to give me back the money for the tickets I refunded. She threw the money at me and left. The man standing behind her looked as if he was embarrassed to be with her. I felt sorry for him. She was a complaining bitch! You know the kind that no matter what you do, it is never enough!

Okay, she's gone. Now we battle with the teens. Two of them were going into theater looking for their uncle. He came out and I explained the policy with him. The girls kept cutting me off when I was talking to him and I yelled at them to shut up. He said he was sorry and then turned to them and yelled at them to stop talking and show some respect. I got him a refund for the two girls and then he called the dad to one of them. He told the dad that they were embarrassing and should not be acting that way. He said they were mistreating the managers here and that he was missing his movie because of them. He got their refunds and told them to leave and not come back. He apologized for them and went back to his movie.

I then had to deal with the next group. They got a hold of a mom, she came in, I explained the policy to her and told her how they knew they were not sitting together and they knew this. I then told her that it didn't help the way they cussed and carried on. She said she was sorry and it isn't right that we can take their money but not give it back. I agreed, it makes no sense to me either, but that is the policy I have to follow. She seemed shitty, but nice in a way. Hard to explain. They got their refunds and left. About an hour later, all the teens were back and in the fourier. They were blocking people from coming into the theater. One of the managers went out and told them they can't be blocking the entrance way. They apologized and moved over. I guess mom gave them a talking. They left shortly later.

It ended up taking forever to close. It was a crappy day all around.