Today was the opening day for Twilight. It was a sold out crazy night. We had 3 midnight shows and sold about 700 tickets to them. Lucky for me, I didn't work it. But, I had to work tonight. We sold out 6 shows, over 2,000 people in a matter of hours. It was wall to wall people. Mostly teens, but they were all pretty nice. No real assholes in the bunch tonight. It was a nice change from the usual teen movies. Oh but, there were some issues. There is no such thing as a perfect teen movie.
We had a group of 25 people, (2 adults, 23 teens), show up for the 7:00pm show. Now it was sold out, in fact, it had been sold out for almost 3 hours. They had their tickets, but they showed up at 7:05pm and expected to sit together. We found seats for them, in the front 2 rows, but the woman complained it hurt her neck to look up. The teens didn't seem to mind. So we switched all their tickets to the 7:30pm show. Did that do the trick, not for the woman, she wanted to sit in the center of the stadium seats. My boss told her too bad, unless they wanted to wait until 10pm show. That shut her up.
The only thing was teens getting picked up and hour after the movie ended. A couple of kids were left by their friends and had to wait for their parents to come to get them. Of course, they lived and hour away. I'd be pissed at my friends if they pulled that shit on me. To make it worse, there was only a half an hour difference between the shows ending. Some friend, couldn't wait 30 minutes.
Oh well, that's all to tell for tonight. Until next time, see you at the movies!
Nov 22, 2008
Oct 17, 2008
I'm Back!!
Oh my dear readers,
I have been gone for a really long time. It was a rough year and unfortunately, this place was not a priority. A lot has changed in that time. Movies have come and gone, some good, some bad, and some not worth mentioning. Teens have been teens, some good, most bad. Why am I back? I need to share stories again. Saw V is coming and you know there will be problems. Last weekend was bad with Quanentine. Details later. I just wanted you to know that I'm back and ready to tell you about what's been going on in the world of movie theaters.
I will be updating this weekend some time. Hope you stick around.
Leo
I have been gone for a really long time. It was a rough year and unfortunately, this place was not a priority. A lot has changed in that time. Movies have come and gone, some good, some bad, and some not worth mentioning. Teens have been teens, some good, most bad. Why am I back? I need to share stories again. Saw V is coming and you know there will be problems. Last weekend was bad with Quanentine. Details later. I just wanted you to know that I'm back and ready to tell you about what's been going on in the world of movie theaters.
I will be updating this weekend some time. Hope you stick around.
Leo
Feb 24, 2008
Happy Valentines Day - NOT!
The evening started out fine. We were really busy with customers. The other two box office employees were going too slow and the line was getting worse. So I ended up selling tickets to help the lines go down. People seemed really nice at first, then it began. The movie was Step Up 2: The Streets. It was selling fast and then the teens arrived. We told them they wouldn't sit together, they couldn't get refunds, and they agreed. Now the party begins....
The first people to complain were a white couple. The man stood in the background while the lady went off on me. She wanted to know why if they bought their tickets at 1pm, they couldn't find good seats together. Of course she arrived for the sold out movie 5 minutes late. Hummmmm, I wonder why? She told me that we shouldn't sell tickets to a movie if the seats are not there. I explained that the seat are there, just not together. She wanted a refund and I said okay. She continued to complain loudly and asked why we sold tickets to the movie if the seats aren't there. I explained to her that the theater is general seating, you know, first come first seating, and maybe she shouldn't have been late. This pissed her off pretty good.
Then the teens come out and said they wanted refunds. I told them to hang on. I gave the lady her refund. I then told the teens they would have to get a readmit ticket unless an adult came in for them. The teens then decided to get loud and start cussing. I told them to hush and asked if they could call someone to come in. The lady then butted in and said she would get them a refund. I told her she couldn't and I wouldn't get her their refunds. I said you are done here and need to leave. She then wanted to see the written policy on refunds. My complex manager was nearby so I hollered at him to assist me. He then told the lady the same thing I did. She got loud and he yelled at her that it didn't concern her and she should but out. I was so happy he said it to her. I wished I could. Then another manager came out and said she found two seats together for them. The lady then turned and started for the theater. I stopped her and told her she needed to give me back the money for the tickets I refunded. She threw the money at me and left. The man standing behind her looked as if he was embarrassed to be with her. I felt sorry for him. She was a complaining bitch! You know the kind that no matter what you do, it is never enough!
Okay, she's gone. Now we battle with the teens. Two of them were going into theater looking for their uncle. He came out and I explained the policy with him. The girls kept cutting me off when I was talking to him and I yelled at them to shut up. He said he was sorry and then turned to them and yelled at them to stop talking and show some respect. I got him a refund for the two girls and then he called the dad to one of them. He told the dad that they were embarrassing and should not be acting that way. He said they were mistreating the managers here and that he was missing his movie because of them. He got their refunds and told them to leave and not come back. He apologized for them and went back to his movie.
I then had to deal with the next group. They got a hold of a mom, she came in, I explained the policy to her and told her how they knew they were not sitting together and they knew this. I then told her that it didn't help the way they cussed and carried on. She said she was sorry and it isn't right that we can take their money but not give it back. I agreed, it makes no sense to me either, but that is the policy I have to follow. She seemed shitty, but nice in a way. Hard to explain. They got their refunds and left. About an hour later, all the teens were back and in the fourier. They were blocking people from coming into the theater. One of the managers went out and told them they can't be blocking the entrance way. They apologized and moved over. I guess mom gave them a talking. They left shortly later.
It ended up taking forever to close. It was a crappy day all around.
The first people to complain were a white couple. The man stood in the background while the lady went off on me. She wanted to know why if they bought their tickets at 1pm, they couldn't find good seats together. Of course she arrived for the sold out movie 5 minutes late. Hummmmm, I wonder why? She told me that we shouldn't sell tickets to a movie if the seats are not there. I explained that the seat are there, just not together. She wanted a refund and I said okay. She continued to complain loudly and asked why we sold tickets to the movie if the seats aren't there. I explained to her that the theater is general seating, you know, first come first seating, and maybe she shouldn't have been late. This pissed her off pretty good.
Then the teens come out and said they wanted refunds. I told them to hang on. I gave the lady her refund. I then told the teens they would have to get a readmit ticket unless an adult came in for them. The teens then decided to get loud and start cussing. I told them to hush and asked if they could call someone to come in. The lady then butted in and said she would get them a refund. I told her she couldn't and I wouldn't get her their refunds. I said you are done here and need to leave. She then wanted to see the written policy on refunds. My complex manager was nearby so I hollered at him to assist me. He then told the lady the same thing I did. She got loud and he yelled at her that it didn't concern her and she should but out. I was so happy he said it to her. I wished I could. Then another manager came out and said she found two seats together for them. The lady then turned and started for the theater. I stopped her and told her she needed to give me back the money for the tickets I refunded. She threw the money at me and left. The man standing behind her looked as if he was embarrassed to be with her. I felt sorry for him. She was a complaining bitch! You know the kind that no matter what you do, it is never enough!
Okay, she's gone. Now we battle with the teens. Two of them were going into theater looking for their uncle. He came out and I explained the policy with him. The girls kept cutting me off when I was talking to him and I yelled at them to shut up. He said he was sorry and then turned to them and yelled at them to stop talking and show some respect. I got him a refund for the two girls and then he called the dad to one of them. He told the dad that they were embarrassing and should not be acting that way. He said they were mistreating the managers here and that he was missing his movie because of them. He got their refunds and told them to leave and not come back. He apologized for them and went back to his movie.
I then had to deal with the next group. They got a hold of a mom, she came in, I explained the policy to her and told her how they knew they were not sitting together and they knew this. I then told her that it didn't help the way they cussed and carried on. She said she was sorry and it isn't right that we can take their money but not give it back. I agreed, it makes no sense to me either, but that is the policy I have to follow. She seemed shitty, but nice in a way. Hard to explain. They got their refunds and left. About an hour later, all the teens were back and in the fourier. They were blocking people from coming into the theater. One of the managers went out and told them they can't be blocking the entrance way. They apologized and moved over. I guess mom gave them a talking. They left shortly later.
It ended up taking forever to close. It was a crappy day all around.
Feb 8, 2008
Passed out and green
Okay, I forgot to add on my previous post about the guy who passed out. We ended up calling him the Green Goblin because of the way he looked. This guy comes out of a theater and doesn't look good. He is walking up to the bench and he was staggering about, as if he drank to much and he looks green. I mean his skin tone was green. No shit, green! Anyway, one of the cops working asked if he was okay and he said yeah then fell over and passed out. A offduty manager called for an ambulance and then the guy started waking up. He had no clue where he was. It took a few minutes for him to become aware of things. Then we found out that he was in Cloverfield and got motion sickness. The EMT's checked him out and said he was okay. He got up and then his friends took him out. It was a crazy night.
So all of that was Friday, now for Saturday. A woman came in with her husband, son and 2 dogs. Suppossedly these are service dogs, but they looked like lap dogs. They were very small and even the police questioned if they are really service animals. I went to the lady to make sure they are service animals and she proceeded to lecture me on what civil rights of hers that I have been violating. She told me that I should tell my boss to sit me down and have a talk with me. The funny thing is...when someone questioned the dogs, my maager was standing besides me and he wasn't sure what to do. I told him what she said and he said he would sit me down and straighten me out. Over a couple of beers!!!! Yeah, I have a cool boss.
I have Friday night off, so unless I get some good stories from the ones working, I won't have anything until Saturday. Until then....see ya at the movies.
So all of that was Friday, now for Saturday. A woman came in with her husband, son and 2 dogs. Suppossedly these are service dogs, but they looked like lap dogs. They were very small and even the police questioned if they are really service animals. I went to the lady to make sure they are service animals and she proceeded to lecture me on what civil rights of hers that I have been violating. She told me that I should tell my boss to sit me down and have a talk with me. The funny thing is...when someone questioned the dogs, my maager was standing besides me and he wasn't sure what to do. I told him what she said and he said he would sit me down and straighten me out. Over a couple of beers!!!! Yeah, I have a cool boss.
I have Friday night off, so unless I get some good stories from the ones working, I won't have anything until Saturday. Until then....see ya at the movies.
Feb 7, 2008
Time out for 1, kicked out for the other!
The movie for the night was The Eye with Jessica Alba. The movie is boring for the usual bunch that enjoys horror flicks. I had to shut up several rows of kids before the movie even started. The I go back to the box area and catch a usual trouble maker trying to get a refund. I told him he needed to be 18 and have ID to get a refund. Then he said he wanted his refund because there were no seats together. I told him I would find them seats and he stated that the movie was already started. He and his friends were here early enough to get seats together but chose to hang out in the lobby. I told him I would give him a readmit and he said no. He asked some older gentleman to get his refund for him and I told him it needed to be his parent. He then started cussing. He said the man was his cousin and that he was the cousin of all his friends. This was not the first time I have had problems with this teen. The last time, I let his "cousin" get the refunds for them. I told him I would not do it again. He said I was the only one who followed this rule and that I was going to refund his ticket. He then told me he was going to snap in a minute and if his mom had to come up then I would be sorry. I then told him that I would be happy to get him a readmit and he could use it next weekend. He yelled "why are you still talking to me" and I told him that he could leave. He proceded to cuss at me and I had the police officer remove him from the building. I stated that he needed to leave and should not be getting a refund. The officer took the teen outside and spoke with him. All his friends were calling me names under their breaths. I left to go on break and went to the office to cool off. I was so pissed at this punk.
Then....
It was about an hour later that I noticed some young boy playing with the cords we use to section off areas. I told him to quit playing with them or he would have to leave. I looked over a few minutes later and he was playing with them again. I told him to have a seat on the bench and then I sat besides him. His friends were laughing at him because he was in a "time-out." I told him that all his friends were laughing at him for sitting with me. He said he didn't care. I said that his friends were saying things like: "Dang, you got a time out, dang you had to sit with the manager, dang you got busted!" He said, "Dang, you know our language!" It was quite funny to be honest.
Why can't the rest of these idiots act like that? He was cool with getting busted and had a sense of humor. It was nice for a change and I get to keep my ass intact. His momma wasn't going to get me later. We all laughed for a while on this one. At least the night got better. Until next time...see ya at the movies!
Then....
It was about an hour later that I noticed some young boy playing with the cords we use to section off areas. I told him to quit playing with them or he would have to leave. I looked over a few minutes later and he was playing with them again. I told him to have a seat on the bench and then I sat besides him. His friends were laughing at him because he was in a "time-out." I told him that all his friends were laughing at him for sitting with me. He said he didn't care. I said that his friends were saying things like: "Dang, you got a time out, dang you had to sit with the manager, dang you got busted!" He said, "Dang, you know our language!" It was quite funny to be honest.
Why can't the rest of these idiots act like that? He was cool with getting busted and had a sense of humor. It was nice for a change and I get to keep my ass intact. His momma wasn't going to get me later. We all laughed for a while on this one. At least the night got better. Until next time...see ya at the movies!
Jan 19, 2008
Cat fighting and monsters
I didn't get the chance to write anything from last week due to a crazy thing called life. But, I have to share a cat fight with you. There was a girl and her mom who came up to me and an officer that I was talking to. She was soaking wet and seemed upset. Her mom had that ugly pissed off mom's face. The girl told us that when she came out of the stall, another girl punched her in the face and then threw her own coke on her. Mom was in the next stall, didn't see anything. She said the girl told her she was a liar and a bitch.
Of course the girl was to report it as she spilt her coke so we would clean it up, however, her mom wanted to file a report to the police. The officer asked if the other girl was still in the building. She said no that she left right away. Mom was insisting on getting something done. The girl was just scared and wanted to leave. The officer told them to go downtown and file a report and the girl would be arrested. The mom said that is what they were going to do. The look on the young girls face was even more terror. I think she realized that mom was going to her beat up worse. The officer and I came to the same conclusion also. Mom was pushing the issue and the daughter was going to get a smack down for it. Parents just don't understand.
On the other note:
Cloverfield is an amazing journey. You fell like you are running with the camera in your hands. It isn't for the motion sick kinda people. I had an older couple that couldn't handle it. Lets not forget the 3 idiots who after the movie wanted refunds because they didn't like it (the ending to be exact.) NOPE, not gonna happen. I had the joy of telling them no. I explained that if they don't like a movie, they need to change movies or refunds before the movie is over. There is a limit people! If you don't like it after about 20 - 30 minutes, yes, switch, but not after the credits show up. You watched it all, paid a ticket to see it all, it's not our fault you didn't like it. Look it up online, read reviews, then make a decision. Get a clue!
27 Dresses is a cute film for females, engaged couples, but not for the guy who hates the idea of marriage. You laugh, some cry, and you even get your money's worth. I liked it. It was a charming movie that makes you smile a lot while your watching it. Funny thing is as the females were coming in, I could tell the movie was for them just by the way they acted or looked. Definitely the chick flick for this month. If your a guy, see it anyway, you might meet the girl of your dreams there. All girls like a guy that doesn't mind a chick flick every now and then.
Of course the girl was to report it as she spilt her coke so we would clean it up, however, her mom wanted to file a report to the police. The officer asked if the other girl was still in the building. She said no that she left right away. Mom was insisting on getting something done. The girl was just scared and wanted to leave. The officer told them to go downtown and file a report and the girl would be arrested. The mom said that is what they were going to do. The look on the young girls face was even more terror. I think she realized that mom was going to her beat up worse. The officer and I came to the same conclusion also. Mom was pushing the issue and the daughter was going to get a smack down for it. Parents just don't understand.
On the other note:
Cloverfield is an amazing journey. You fell like you are running with the camera in your hands. It isn't for the motion sick kinda people. I had an older couple that couldn't handle it. Lets not forget the 3 idiots who after the movie wanted refunds because they didn't like it (the ending to be exact.) NOPE, not gonna happen. I had the joy of telling them no. I explained that if they don't like a movie, they need to change movies or refunds before the movie is over. There is a limit people! If you don't like it after about 20 - 30 minutes, yes, switch, but not after the credits show up. You watched it all, paid a ticket to see it all, it's not our fault you didn't like it. Look it up online, read reviews, then make a decision. Get a clue!
27 Dresses is a cute film for females, engaged couples, but not for the guy who hates the idea of marriage. You laugh, some cry, and you even get your money's worth. I liked it. It was a charming movie that makes you smile a lot while your watching it. Funny thing is as the females were coming in, I could tell the movie was for them just by the way they acted or looked. Definitely the chick flick for this month. If your a guy, see it anyway, you might meet the girl of your dreams there. All girls like a guy that doesn't mind a chick flick every now and then.
Jan 7, 2008
Emo kids vs. Gangsta kids: Loser - employees
Where to start? I'm not so sure. Opening this weekend was Juno (Emo) and One Missed Call (Gangsta). I don't know which group was the most challenging to deal with. We had more security for the G-kids than the E-kids. I threw out about 5 of them on Friday. None of our regular problem children were there. The movie sucks so I don't know what they were afraid of. I guess just being stupid. Once again, someones' mom was going to kick my ass and yes I'm still a "fatty" according to a removed kid. I truly believe I can never lose weight....for what will the teens call me then?
Now for the E-kids, I didn't have any problem with them. However, some of the concessionists did. I was told that one of the males had asked for a cheese cup and then poured buttery topping into it. He stated it was for his popcorn. He then proceeded to drink it down. After finishing it, loudly shouted, "Did you see that? I drank the butter topping!" All he got was strange looks and a glare from Brittney (employee who hates emo kids). During the movie, I was told that some male stood up and made a scene. I don't know any more about it. I did like the movie though. Same old story about teen pregnancy, just with sarcastic humor. It was worth seeing.
Last weekend of school breaks, crazy holidays and I'm ready for some boring days and nights. We need a break to get caught up on cleaning.
Until next time, see ya at the movies!
Now for the E-kids, I didn't have any problem with them. However, some of the concessionists did. I was told that one of the males had asked for a cheese cup and then poured buttery topping into it. He stated it was for his popcorn. He then proceeded to drink it down. After finishing it, loudly shouted, "Did you see that? I drank the butter topping!" All he got was strange looks and a glare from Brittney (employee who hates emo kids). During the movie, I was told that some male stood up and made a scene. I don't know any more about it. I did like the movie though. Same old story about teen pregnancy, just with sarcastic humor. It was worth seeing.
Last weekend of school breaks, crazy holidays and I'm ready for some boring days and nights. We need a break to get caught up on cleaning.
Until next time, see ya at the movies!
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